Agency

Customer Intelligence

Collect and analyze large amounts of information for your customers’ decision making.

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Email Marketing, BBDD and CRM Management

At SIDN Digital Thinking, Customer Intelligence is much more than data collection; it is the art of using that information to drive business development, understand preferences and create strategies that are tailored to our customers, offering more personalized experiences.

We understand that consumers generate meaningful data every day, from online habits to consumer preferences. Regardless of the industry, this data allows us to develop effective and customized strategies to reach our clients’ target audiences. More than collecting information, we understand Customer Intelligence as the key to customer loyalty and customer acquisition.

We provide advanced solutions, from advanced segmentation and predictive analytics to content personalization and platform integration. We are committed to elevate the understanding and connection with your customers to enhance the sustainable growth of your business.

We believe that information about your users and its analysis and management cannot go to waste; it is the key to the long-term success and profitability of your company.

Reconocimientos
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Industries

At SIDN we implement digital strategy solutions based on digital marketing and customer management, complete and integrated, which allows us to develop projects in an integral way.

Banking and Finance
Travel
Comparators / Aggregators
Ecommerce
Digital Companies
Pharma
Power & Gas

Confían en nuestros servicios los Líderes en Digital

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Solutions with results.

We have success stories in virtually any industry, ask us and we will give you references of our work and clients, sure we can advise you and use our experience applying it to your brand or project.

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Smoking: Montse Bonjorn, Directora de Marketing
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UCC Coffe: Blanca Herce, Directora de Marketing
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Smoking: Montse Bonjorn, Directora de Marketing
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UCC Coffe: Blanca Herce, Directora de Marketing
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Smoking: Montse Bonjorn, Directora de Marketing
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UCC Coffe: Blanca Herce, Directora de Marketing
Our Methodology
1Cross-Selling and Up-Selling
Cross-Selling and Up-Selling

At SIDN Digital Thinking we increase our clients’ sales through cross-selling and up-selling strategies, driving the sale of related or superior products.

2User analysis
User analysis

We analyze customer behavior to identify their needs and preferences, tailoring personalized marketing strategies for greater effectiveness.

3Customer experience optimization
Customer experience optimization

At SIDN Digital Thinking we optimize customer experiences through their preferred channels, identifying and adapting to their behaviors.

4Advanced segmentation
Advanced segmentation

We use advanced segmentation techniques to divide customers into more specific groups, enabling highly personalized strategies.

5Content customization
Content customization

We create personalized content based on data, improving relevance and connection with the audience.

6Platform integration
Platform integration

Full integration of platforms for a holistic view of the customer, improving consistency in communication.

7Intelligent Automation
Intelligent Automation

We implement intelligent automation processes for specific actions, improving efficiency and relevance in customer interaction.

8Personalized Email Marketing Campaigns
Personalized Email Marketing Campaigns

we drive sales with personalized email marketing strategies. We create tailor-made campaigns to reach audiences in an impactful way.

9A/B Testing for CTR Optimization
A/B Testing for CTR Optimization

We implement constant A/B testing in communications campaigns. We thoroughly evaluate elements such as subject lines, CTA and design to improve CTR.

10Custom CRM integration
Custom CRM integration

Our CRM integration adapts to your specific needs, optimizing customer relationship management and allowing you to make the most of your customer data.

11Flow automation
Flow automation

We implement nurturing flow automation to nurture leads throughout the sales cycle.

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For us it was essential to work in a partnership model, where our collaborator was a direct part of the team both in the execution responsibilities and in the presence before the strategic decision making.

Eduardo Mora // Marketing Director
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For us it was essential to work in a partnership model, where our collaborator was a direct part of the team both in the execution responsibilities and in the presence before the strategic decision making.

Eduardo Mora // Marketing Director
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For us it was essential to work in a partnership model, where our collaborator was a direct part of the team both in the execution responsibilities and in the presence before the strategic decision making.

Eduardo Mora // Marketing Director

Tools

We have the latest tools and most innovative technologies that allow us to develop our work effectively in the field of digital advertising investment. These tools are either self-developed or acquired from third parties. In addition, we have a large and expert technical team capable of developing and implementing customized solutions for each client.

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Madrid

91 833 03 88 Av. De Europa 19, Edificio 3, Planta 2 28224

Barcelona

93 368 82 72 Carrer Sancho de Avila, 65 08018

Granada

958 049 153 Av. Gran vía, 16 18010

Miami

562 2364 4470 2751 North Ave. Suite 9B, FL 33127

Colonia

+49 2216 508 3141 4th floor, Waidmarkt 11, 50676

Santiago de Chile

562 2364 4470 El Bosque Norte 200,7550092, CHL